Support

Make from your forum a support platform

Support

Incompatible with Flarum 0.1.0-beta.14.1

7 subscribers

128 downloads

released on May 10, 2020

0
0
$7.50 per month
extended
for profit
$79.99 per year
extended
for profit

Flarum Support

Support software for Flarum.

This Flarum extension will turn your community into a real support platform.

For what can we use this extension? ๐Ÿง

Did you write super cool software and are you currently using Flarum discussions as a 'knowledge base'? Or do you just want to have all your customer service options available on only one platform? Then this extension comes to your rescue!

This extension adds the /knowledgebase URL to your forum. The knowledge base will show your customers all available tags and articles that you have made available in your knowledge base. Your knowledge base discussions will be transformed automatically into articles. Those articles will be displayed in a smooth and professional interface. Managing your knowledge base was never that easy!

In the nearby future we'll expand the functionalities with the ability to create and manage support tickets. Stay tuned for that!

Features ๐Ÿฆธ

  • Friendly user interface
  • Transforms your discussion first-post into a real knowledge base article in tags you have selected as a knowledge base tag
  • Uses the advantages of the flarum-tags extension
  • Easy-to-manage front-end interface
  • Makes it possible to select the knowledge base as your Flarum home page
  • Users or guests can rate articles
  • SEO tags on the Knowledge Base pages
  • Keeps all post capabilities of plugins in articles
  • Article audit logs
  • Selecting multiple 'main' categories as knowledge base (three levels)
  • Permalink for knowledge base articles
  • Adds in:knowledgebase filter to only search inside the knowledge base
  • Redirect discussions or tags to their knowledge base URL (optional)
  • And much more

Languages ๐ŸŒ

This extension is available in the following languages:

  • English
  • Dutch
  • German

Installation/download guide ๐Ÿ“ฅ

On this page we have explained how to install our extension.

How to get started? ๐Ÿ

It's easy, we've written a knowledge base article about it :)

If you have any questions regarding the usage of the software, check our knowledge base or let us know on the V17 Development community that we have made available.

Use cases ๐Ÿ’ผ

Future

What features will we add in the nearby future?

  • Template customizability
  • Allow comments in articles (currently they're hidden in the KB)
  • Support tickets
  • Other handy support-platform features

Screenshots

Via the Flarum custom style ability you can customize the knowledge base to your own liking.

V17 Development knowledge base

V17 Development knowledge base

Buttonizer knowledge base

Buttonizer knowledge base

Buttonizer knowledge base article

Buttonizer knowledge base article

Manage tags & searchbar

Manage tags

Permission view knowledge base

© 2020 Hyn by Daniรซl "Luceos" Klabbers. All rights reserved. · Extensions and extension information is provided by the respective (copyright holding) authors. · Images on Extiverse pages are from Unsplash.