Support

Make from your forum a support platform

Support

Compatible with Flarum v1.0.3

Latest release v2.3.1

10 subscribers

535 downloads

released on May 10, 2020

$7.50 per month
extended
for profit
$79.99 per year
extended
for profit

Flarum Support

Support software for Flarum.

This Flarum extension will turn your community into a real support platform.

For what can we use this extension? ๐Ÿง

Did you write super cool software and are you currently using Flarum discussions as a 'knowledge base' or public ticket system? Or do you just want to have all your customer service options available on only one platform? Then this extension comes to your rescue!

This extension adds the /knowledgebase URL to your forum. The knowledge base will show your customers all available tags and articles that you have made available in your knowledge base. Your knowledge base discussions will be transformed automatically into articles. Those articles will be displayed in a smooth and professional interface. Managing your knowledge base was never that easy!

Also, this extension will enable the /tickets URL to your forum. This fully fledged ticket system will take away all administrative work. Your customers can create private tickets and your team will be able to reply to them!

Features ๐Ÿฆธ

  • Friendly user interface
  • Easy-to-manage front-end interface
  • Custom article/ticket editor

Knowledge base features:

  • Transforms your discussion first-post into a real knowledge base article in tags you have selected as a knowledge base tag
  • Uses the advantages of the flarum-tags extension
  • Makes it possible to select the knowledge base as your Flarum home page
  • Users or guests can rate articles
  • SEO tags on the Knowledge Base pages
  • Keeps all post capabilities of plugins in articles
  • Article audit logs
  • Selecting multiple 'main' categories as knowledge base (three levels)
  • Permalink for knowledge base articles
  • Adds in:knowledgebase filter to only search inside the knowledge base
  • Redirect discussions or tags to their knowledge base URL (optional)
  • And much more

Private tickets features:

  • Private tickets
  • Enable tickets for specific roles or all members
  • New 'view tickets' employee permission available
  • Assign employees or yourself to tickets
  • Ticket statuses
  • Automatic ticket email notifications
  • Supports multipele languages to select
  • Mark tickets as solved
  • Smart view admin ticket dashboard

Languages ๐ŸŒ

This extension is available in the following languages:

  • English
  • Dutch
  • German

Installation/download guide ๐Ÿ“ฅ

On this page we have explained how to install our extension.

How to get started? ๐Ÿ

It's easy, we've written two articles about it :)

If you have any questions regarding the usage of the software, check our knowledge base or let us know on the V17 Development community that we have made available.

Use cases ๐Ÿ’ผ

Future

What features will we add in the nearby future?

  • Template customizability
  • Allow comments in articles (currently they're hidden in the KB)
  • Other handy support-platform features

Screenshots

Via the Flarum custom style ability you can customize the knowledge base to your own liking.

V17 Development knowledge base

V17 Development knowledge base

Tickets admin view

V17 Development tickets overview

Buttonizer knowledge base

Buttonizer knowledge base

Buttonizer knowledge base article

Buttonizer knowledge base article

Admin dashboard

Admin dashboard

© 2021 Hyn by Daniรซl "Luceos" Klabbers. All rights reserved. · Extensions and extension information is provided by the respective (copyright holding) authors. · Extiverse is not affiliated to the Flarum project or Flarum foundation. · Images on Extiverse pages are from Unsplash.